Last Updated: September 1, 2026
Welcome to Avano Store. We aim to provide reliable and convenient delivery services to customers across Pakistan.
Please read the following Shipping & Delivery Policy before placing an order.
1. Delivery Coverage
Avano Store currently offers delivery across Pakistan, subject to courier service availability at the customer’s location.
We deliver orders to the address provided by the customer during checkout.
2. Delivery Charges
Our standard delivery charges are based on the total weight of the order.
Standard delivery rate: Rs. 250 per kg
The applicable delivery charges will be calculated and displayed during checkout before the customer places the order.
For example:
- 1 kg → Rs. 250
- 2 kg → Rs. 500
- 3 kg → Rs. 750
- 5 kg → Rs. 1,250
Delivery charges may vary for special products, locations, or shipping services where applicable.
3. Order Processing
Orders are normally processed after they are successfully placed and, where required, confirmed by our team.
For Cash on Delivery orders, we may contact the customer by phone or WhatsApp to confirm the order before dispatch.
Please ensure that your phone number is active and reachable.
4. Estimated Delivery Time
Delivery time may vary depending on the customer’s location, courier service, weather, holidays, and other circumstances.
Estimated delivery time is generally:
Major Cities: 2–5 working days
Other Areas: 3–7 working days
Remote areas may require additional delivery time.
These are estimates only and are not guaranteed delivery times.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please provide:
- Full name
- Active phone number
- Complete address
- City
- Relevant area, street, landmark, or other useful delivery information
Avano Store is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate customer information.
6. Courier Delivery
Orders may be delivered through third-party courier or delivery services.
The courier may contact you by phone before or during delivery.
If you miss the courier’s call, delivery may be delayed or the parcel may be returned according to the courier’s procedures.
7. Cash on Delivery
Where Cash on Delivery is available:
- Payment must be made when the order is delivered.
- Customers should keep the required amount ready.
- Orders may be confirmed before dispatch.
- Customers should not refuse a confirmed order without contacting Avano Store.
Repeated refusal of COD orders may result in restrictions on future COD purchases.
8. Delayed Delivery
Delivery may occasionally be delayed because of circumstances beyond our control, including:
- Weather conditions
- Public holidays
- Road closures
- Transportation problems
- Courier delays
- Incorrect customer information
- Remote or difficult-to-reach locations
- Unexpected operational issues
We will make reasonable efforts to assist customers in case of delivery delays.
9. Package Inspection
Customers are encouraged to inspect the package at the time of delivery where possible.
If the package appears damaged, opened, or tampered with, please inform the delivery person and contact Avano Store as soon as possible.
For damaged or incorrect products, please refer to our Return & Refund Policy.
10. Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address, or cannot be contacted, the courier may make another attempt or return the parcel.
Additional charges may apply in certain situations if an order needs to be shipped again.
11. Order Tracking
Where tracking information is available, Avano Store may provide the customer with a tracking number or relevant delivery information.
Customers can use the provided tracking information to check the status of their shipment through the applicable courier service.
12. Changes to Delivery Information
If you need to change your delivery address or other delivery information, please contact Avano Store as soon as possible.
We may not be able to change delivery information after the order has been dispatched.
13. International Shipping
Avano Store currently does not offer international shipping.
Our delivery service is currently limited to customers within Pakistan.
14. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Avano Store
Phone 1: 0343-8979951
Phone 2: 0316-4644699
WhatsApp: 0343-8979951
Email: basitm743@gmail.com
Address:
Ali City Center
Main Bazar Thana
District Malakand
Khyber Pakhtunkhwa, Pakistan
We will do our best to assist you with your delivery-related questions.
Thank you for shopping with Avano Store.